Terms Of Service

  1. General Check-in / Check-out Policy is as per below (this may vary for certain hotels):
    1. Check-in time is 12 noon and check-out time is 12:00 pm
    2. Subject to availability, early check-in and late check-out will be considered. Charges as applicable
       
  2. In case of cancellation of booking 48 hours prior to arrival (72 hours prior for some hotels) no cancellation charges apply. After which, 1 nights retention will be applicable
     
  3. Amendment of bookings is allowed until only 48 hours prior to arrival (72 hours prior for some hotels). Please contact Highland Excursions India customer care centre at md@highlandexcursionsindia.com Or call us on +91 8715000098 for any assistance.

     
  4. Please note that the above timeline and cancellation charges may vary depending on the hotel where the booking is made in accordance with the concerned hotel policy and the booking confirmation voucher issued. The Customer is therefore advised to check with the agents of the Highland Excursions India customer care centre in relation to the cancellation charges and timeline.
     
  5. Certain privileged booking rates or special offers are not eligible for cancellation, refund or any change. The Customer is therefore advised to check the room description and any such conditions carefully prior to making a booking. Highland Excursions India shall not be liable to cancel or refund any monies or alter any bookings if bookings are made under such privileged booking rates or special offers.
     
  6. Upon cancellation of booking, the refund of the booking amount will be initiated. The booking amount after deduction of cancellation charges and taxes, as applicable, will be credited into the bank account of the Customer using the same payment mode (i.e. debit card/ credit card/net banking) by which the booking was made by the Customer. The refund process may take 10-15 business days.
     
  7. In case the booking amount is paid using a credit card, the refund will be processed on the credit card.
     
  8. Children up to 6 Years of age can stay free (cribs subject to availability). Additional charges may be applicable for children between 6 and 12 years. 13 years will be charged as per the extra adult rate.
     
  9. In keeping with our heightened security procedures, we request you to provide your photo identity proof while checking in. Indian Nationals can present any of the following which are mandatory: Passport, Driving License, Voter ID Card, or Pan Card. Foreign Nationals are required to present their passport and valid visa.